Thank you for choosing No.10, our villa in Alcalalí. We look forward to welcoming you. We shall do everything reasonably expected to ensure that you have an enjoyable stay, however, when you make this booking you are entering an agreement with us, therefore, please read our terms and conditions of booking below
Charges and Terms
Please ensure we receive a non-returnable deposit representing 20% of the holiday price within 7 days of the booking or we may be obliged to release the dates. The balance should be paid at least 28 days before the start of the holiday. We reserve the right to cancel the booking if full payment has not been received by this date. Payment can be by electronic transfer to either our Spanish or UK banks (please ask for details) or by using Paypal (again, please ask for details).
Providing we receive at least 28 days notice you will not be liable for the balance of the holiday. For notice periods of less than 28 days you will be liable for the balance unless we can re-let the villa. In this instance we will refund to you any monies received from the replacement letting less any bank charges. As we will be letting at short notice this may not be a full refund. For this reason we strongly recommend that you take out holiday insurance that includes cancellation cover.
COVID19 Specific terms – If you have a booking for any date that we (or you) are subsequently unable to honour following a change in government guidance or localised lockdown, we will transfer your booking to another date without penalty or, if mutual dates cannot be agreed, issue you with a full refund of any monies paid.
In the event that the accommodation becomes unavailable and we have to cancel your holiday then our liability is limited to a full refund only. In this instance, we will also try to find and recommend an alternative to you.
Arrival and Departure
Your accommodation will be available from 4.00 p.m. on the day of arrival, unless otherwise arranged.
Please be ready to leave the villa by 10.00 a.m. on the day of departure, unless otherwise arranged. We ask that you leave the villa, as far as possible, in the condition that you would like to find it.
We are very sorry. Pets of any sort are not allowed at the property.
We request that you do not smoke inside any of the buildings. If you wish to smoke outside, please ensure that you dispose of matches and cigarette butts very carefully as the villa is surrounded by dry, combustible shrubs and trees.
Damages and Breakages
We request that you take reasonable care of our property. You are responsible and liable for any breakages or damages that you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we reserve the right to charge you for repair or making good if the damage or breakage is significant.
Please let us know about any problem with any appliance or fixture or fitting as soon as possible and we will ensure that, within a reasonable time, this is repaired or alternative arrangements are made.
Visitors are asked to take care at all times while on our property. Parents in particular are asked to ensure that children are safe, accompanied by a responsible adult and not left unattended. We do not accept responsibility or liability for injury or damage to and loss of guests property, cars and contents and you agree to indemnify and hold us harmless from and against all actions, claims, costs and proceedings (including reasonable legal fees incurred in defending the same) arising from your acts or omissions (and those in your party) while on our property. In the event of guest misbehaviour or other necessary cause, we reserve the right to terminate the let without any refund of letting monies.
We (or our representative) reserve the right to enter any property at a reasonable time for the purpose of emergency maintenance or repair or any other need.
We want your stay with us to be enjoyable. Nevertheless, should you have cause for complaint, please advise us immediately, and we will do our best to assist you.
Any data collected during the course of this booking may be kept on computer.